Terms & Conditions

FLO CORPORATION LTD (Carpsuperstore.com) is a company incorporated in the United Kingdom under company number 10743275. Our registered office is Unit 10, Pytchley Business Park, Kettering, Northamptonshire NN15 6NL. Our VAT number is 269 0964 62

By using our Site, you confirm that you accept the above terms (together “the terms and conditions”) and that you agree to comply with them. If you do not agree to these terms and conditions, you must not use our Site. Terms & Conditions

SITE

We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. We may update and change our Site from time to time to reflect changes to our products or our users' needs. We will try to give you reasonable notice if this occurs. Suspensions or withdrawals are to ensure the good display of the product and the web site, we do not guarantee that our web site or the contents on it will be available as the site can be interrupted at any time as we may suspend, withdraw or restrict the availability of all or any part of our site for business or operational reasons.

USER LOG-IN

Users can create an account on the Site which will allow them to view and track their orders in their account, move through the checkout process faster, store multiple shipping addresses and more. Account holders will usually need to choose a user identification code and password. You must treat such information as confidential and must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. You acknowledge and agree that you remain responsible for all consequences arising from the use or misuse of your account login details and that instructions and actions transmitted via the Site will be deemed to have originated from you if your username and password has been utilised. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@carpsuperstore.com If you are a consumer user: Please note that we only provide our Site for your domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. In any way anyone can use or assosiate

CONTENT TO OUR SITE

The Site contains links to other Sites and resources provided by third parties, these links are provided for your information only. We are not responsable for any contents on those sites. We have no control over any change made on any site or the information provided by it. Any content you upload to our Site, including review of our products will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with our content standards. You are responsible for configuring your information technology, computer programmes and platform to access our Site. We are not responsable for the protrction used in your computer, you should use your own virus protection software.

PLACING AN ORDER WITH CARPSUPERSTORE

These are the terms and conditions on which we supply products to you which you purchase on the Site. Please read these terms carefully before you submit your order to us.

PLACING AN ORDER INSTRUCTION

Placing an order with us is not only quick but very easy to do. Simply select your product(s) of choice and add them to your shopping cart. Once you have completed browsing our online store, click on the “My Cart” icon in the top right corner to complete your purchase. We will require a few details from you to complete your order, after which, your purchase will be completed.

CONTRACT (BUY-SELL)

When you place an order on the site, means you have made a contract between us for the sale of our products and will only come in existance at the point where your order is accepted by us. When the order is placed by you on our site, we will confirm your order by sending you an email to the email provided by you to us in that order placed. Please note that the order confirmation does not constitute our acceptance of your order. In the order placed we will emit an order confirmation number which can help you track your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product(s). This might be because a product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

PRODUCTS AND PAYMENTS

The prices stated on our web site will be inclusive of any VAT payable. We use Worldpay, Sage Pay, Paypal as our payment service providers. We accept Mastercard Credit and Debit, Visa Credit and Debit and costumers that use PayPal can make payments directly to their PayPal account. Promotions and sales can be changed at our absolute discretion. Payments can be done by gift cards, previously purshased on the site, which will have a unique number that has to be reedemed when buying with it.. The gift cards will be valid 12 months after the last activity. All the images of the products on the site are for ilustrative purposes and provided by the BRAND suppliers, the product delivered might vary slightly from those images. The product descriptions on the Site, whilst given in good faith, are subject to alteration by us without notice or any liability accruing to us. All materials and textures of the products can vary when viewed on a computer. The packaging of the product can vary from what is seen on the site.

DELIVERY

On our site the costs of delivery and estimated times are displayed. Please note that these can be changed without notice. The delivery of the goods will be done to the address provided by you when the order was placed on the site or the address specified in your account. The date of delivery will be specified by us to you when we can confirm the dispatch order, the time set there is only an estimated time. We will make every reasonable effort to deliver your products safely and in accordance with any specific delivery instructions that you give us however we will not be liable for any delay, damage or loss as a result of complying with such specific instructions. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event. Goods (and risks to them) will become your responsibility from the time we deliver the goods to the address you gave us (or otherwise in accordance with your delivery instructions).

END OF CONTRACT

You might be able to end your contract with us by:
  • There is an error in the price or the description of the product(s) you have ordered and you have informed us before the dispatch that you don't wish to proceed with the sale.
  • If you are a consumer then most products bought on our site you have the legal right to change your mind and cancel the contract within 14 days and receive a full refund, only if the products returned are in the original package and they have not been used. (Consumer Contract Regulations 2013), the delivery cost will have to be made by you and the refund will be made within 14 days, and when the product meets all the requirements to be sent back, which in that case the if they don't meet the specifications mentioned above, we will have to make some deductions from the price paid. On products that are perishable products, these return policies does not apply, also when the products are custom made or personalised, these policies does not apply.
.

REFUNDS AND RETURNS

We are under a legal duty to supply products that are in conformity with this contract. If you think that any product you have received: does not match its description; is not of satisfactory quality; does not meet any relevant guarantee we have made; or is otherwise faulty or defective, you should contact us at support@carpsuperstore.com or by telephone 01536 511265. We reserve the right to ask from you evidence of any product affected by these reasons mentioned above. Depending on the individual circumstances, consumers are entitled for a refund, repair or replacement of the goods or entitled to their money back. All refunds are in store credit.

BACK ORDERS

If you place an order and the product(s) are not in stock, we will notify by a member of our staff, to the email you have given to us, and your payment will be refunded.

CONTACT US

If you have any questions or queries, please get in touch with one of our friendly staff. Email: support@carpsuperstore.com Phone: (01536) 511265

OPENING HOURS

Monday: 8:00-18:00
Tuesday: 8:00-18:00
Wednesday: 8:00-18:00
Thursday: 8:00-18:00
Friday: 8:00-18:00
Saturday: 8:00-17:00
Sunday: CLOSED